General Questions
What is AKC Viral Shop?
AKC Viral Shop is an online store offering trending products such as TikTok viral gadgets, Best Buy top sellers, pet essentials, dorm upgrades, lifestyle accessories, Halloween decorations, and skincare products. We curate items from trusted U.S. retailers to ensure quality, fast delivery, and reliability for pet parents, students, gamers, and home enthusiasts.
Where is AKC Viral Shop located?
We are based in Greece at AKC PREMIUM SERVICES, ΠΕΡΙΣΣΑ ΕΜΠΟΡΕΙΟΥ 0, 847 00 ΘΗΡΑ, Gr. However, our products are shipped from trusted U.S. warehouses and retailers.
How can I contact customer support?
You can reach us via email at info@akcviralshop.com or by phone at +306943630052. We're also active on social media: YouTube (@AKCPremiumServiceS), TikTok (@akcviralshop), Instagram (@aggkwstxktg), Facebook (profile ID 61579431690852), Snapchat (akcservices), X (@AKCViralShopUSA), and Pinterest (akcpremiumservices).
Ordering and Payments
How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment details. Orders are processed once payment is confirmed.
What payment methods do you accept?
We accept major credit cards and other secure payment options. You must provide accurate payment information, and we may update prices or promotions without notice. Taxes, shipping, and other fees are added at checkout.
Can I track my order?
Yes, every order includes a valid U.S. tracking number. You'll receive it via email after your order ships.
Do you offer discounts or promotions?
Yes, subscribe to our newsletter for 10% off your first item and 15% off the second during sales like our Halloween promotion. Prices and promotions may change.
Shipping and Delivery
What are your shipping times?
For U.S. orders, processing takes 1–3 business days, with delivery in 2–7 business days depending on location. EU orders take up to 16–20 days, and Canada orders 6–14 days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details. We ship via reliable carriers like UPS, USPS, FedEx, or partners.
Do you ship internationally?
Yes, we ship to the EU, Canada, and other locations from U.S. warehouses. Note longer delivery times for international orders.
What if my order arrives in multiple packages?
If you order multiple items, they may ship separately to ensure faster delivery.
Returns and Refunds
What is your return policy?
We offer a 20-day return window from delivery (14 days for EU customers for any reason). Items must be unused, unworn, with tags, in original packaging, and include proof of purchase. Contact us at info@akcviralshop.com to start a return.
Which items cannot be returned?
Non-returnable items include perishable goods, custom products, personal care items (e.g., beauty products), hazardous materials, sale items, gift cards, and items from 4 specific final sale collections.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect, in which case we cover it or issue a refund without return.
How long does a refund take?
Approved refunds are processed within 5–10 business days to your original payment method. It may take additional time for your bank to post it.
What if I receive a defective or wrong item?
Contact us immediately at info@akcviralshop.com with your order number and photos/videos. We'll evaluate and resolve with a refund or replacement.
Products and Quality
Where do your products come from?
All products are sourced directly from major U.S. suppliers and trusted retailers such as Amazon, Walmart, and Best Buy to ensure high quality, authenticity, and fast delivery from U.S. warehouses. While some items may originate from manufacturers around the world, they are curated and fulfilled through our U.S. partners to maintain reliability and quick shipping. This approach allows us to offer trending products like TikTok viral gadgets and Best Buy top sellers with the assurance of quality that customers can trust.
Do you offer warranties on products?
Products are provided "as is" without express warranties. We don't guarantee uninterrupted service, but we aim for high quality from our suppliers.
Are your Halloween decorations suitable for indoor and outdoor use?
Many are, such as our waterproof string lights and solar torches. Check product descriptions for specifics.
Account and Privacy
How do I create an account?
You can create an account during checkout or via the login/register page on our site for easier order tracking and future purchases.
How is my personal information handled?
We collect data like contact details, payment info, and usage patterns to provide services. We prioritize security but note that no transmission is 100% secure. For details, see our Privacy Policy.
If your question isn't answered here, feel free to contact us at info@akcviralshop.com!